FAQ

Have a question about our service? We’ve run through some of our most commonly asked questions to help.

Samples

What types of sample packs are available and where do I order sample packs?

We offer 3 types of sample packs.

Basic venue sample pack, €10

Included in this pack is;

  • 1 *standard invitation and envelope
  • Paper swatches
  • Design kit

Deluxe Venue range sample packs, €25

Included in this pack is;

  • 5 *preselected venue invitations
  • An example of a full invitation suite, illustrating embellishment options
  • Envelope
  • Paper swatches
  • Design kit

*This means you cannot choose a specific venue illustration for your sample
You can order your basic or Deluxe sample pack here.

 

Bespoke sample packs, €35

Included in this pack is;

  • *Pre-selected bespoke samples which showcase, printing and artwork examples
  • Letterpress samples
  • On the day stationery examples
  • An envelope sample
  • Paper swatches
  • Bespoke design guide

*This means you cannot choose a specific bespoke  invites for your sample
You can order your basic or Bespoke sample pack here.

Can I personalise my samples?

No, all of our samples are pre-printed. We don’t personalise samples, all personalisation to designs takes place after an order has been placed.

How long does it take for my sample pack to arrive?

Sample packs are posted by regular post. Please allow 2 weeks for your pack to arrive with you. If you require your sample pack sooner, please contact hello@appleberryatelier.com and we can arrange next day courier delivery which is €15

Ordering

How do I place an order?

The quickest way to place your order is on our website. Simply select your venue, then select the design you like and work your way through the checkout selecting all pieces and embellishments you would like to include. We require a €100 deposit to secure your order. Once your order is received, we will send you a link to submit your wording. If your venue is not available please contact hello@appleberryatelier.com and we would be happy to help you.

I would like to order letterpress invitations, how do I do this?

Please contact hello@appleberryatelier.com and we will assist you with your order.

I would like to order bespoke invitations what is involved and how do I order?

We love creating something completely new for our couples, feel free to browse our gallery for inspiration on what we have done in the past.

Please contact hello@appleberryatelier.com and we will assist you with your order.

I would like to order a invitation with no venue illustration but I don’t see this option.

While we are focused on venue invitations, we can create any of our designs with out an illustration. Please contact hello@appleberryatelier.com for more information.

I would like to order stationery for an event which is not a wedding, is this possible?

Yes, of course, we can design invitations for any occasion, we also work with corporate clients all the time. Please contact hello@appleberryatelier.com to tell us more about your project!

Do you have a minimum order amount?

We can print any amount of invitations however we have a minimum spend which is equivalent to 20 units.

I only need 10 invitations why do you have a minimum fee for 20?

The reason there is a minimum order is due to built in costs we have whether we print 5 invitations or 500!

We are a small design house and each order is set up from scratch just for you,  not bought off a shelf ready to go. Some of the the minimum built in fee covers:

  • Admin, packing, rent, credit card fees, and other general overheads.
  • A personal designer to set up your invitation and prepare your proof, do any changes you require.
  • A client co-ordinator to set up your order and answer any initial questions you might have.
  • We send your order to a printer who has his own basic built in setup fees again, whether you need 5 or 500 invitations,  and then pack up your order.

How many invitations should I order?

We recommend you order at least 10% extra invitations. A great way to see how many invitations you need is to count the number of households you need to send invitations to and then add 10% for spares. This should capture your couples, families, singles and allow you plenty of spares!

What is included with my invitation order, do I need to order envelopes, RSVP cards and details cards separately?

We sell all pieces individually so you can pick the pieces which you need. We also have a full range of embellishments which you can add to your invitation order to make it more unique.

Can I change my order details after I have placed my order?

Yes of course! We are always really flexible with your order, you can make adjustments to your order right up until your order is ready for print. We confirm all of your order details, including print spec and number required during your proofing, if changes are required your order can be adjusted accordingly.

Please note a design fee will apply if a piece is removed from your order after a proof has been created.

I placed my order for one design but now have changed my mind, can I change the design?

Yes of course! If you have not started your proofing you can change design choice before receiving your first PDF proof. Please keep in mind that if you are swapping to another design from a different range, and we’ve already done a proof for another design an extra charge may apply. Please contact your client coordinator if you would like to change your design before your proofing has started.

What is the process once I place my order for venue invitations?

After your order has been placed, your client coordinator will send you details on how to submit your wording once you are ready to see your first proof.

If you have ordered a new illustration, your order will first be passed to our artist.

Once your wording has been received your order is passed over to your designer.

Your designer will be in touch in 5 working days with your first PDF proof for you to review. 2 rounds of proofing are included with each order so you can perfect it for print.

When your order is ready for print, we will send you our final checklist for you to submit your approval and will request any final payment. Once this has been completed your order is sent to print.

What is your pricing?

All of our pricing can be seen on our website for our venue range designs. Simply select the design you like and you will see the different options available.

Pricing for our bespoke and letterpress is on quotation.

Letterpress invitations start at €1000 and typically couples will budget about €2000+ for letterpress invitations. The pricing varies depending on the pieces required. Please contact hello@appleberryatelier.com for more details.

Typically bespoke couples will budget €1500+. The pricing varies depending on the artwork/design requirements, printing methods and pieces required. Please contact hello@appleberryatelier.com for more details.

Do you offer discounts?

We do not offer discounts however we may very occasionally offer promotions for venue ranges. The best place to hear about our promotions is by signing up for our newsletter. Promotions are available for website orders only and the promotional code must be entered at the checkout at the time of placing your order.

Letterpress and bespoke orders are excluded from any promotions.

When is my final payment due?

Your final payment is due once you are ready for your order to be printed and have approved your PDF proof. Final payment must be received before an order can be sent to print.

 

Order timelines

How long does it take to receive my order?

Our order timelines vary depending on the type of invitations required. Please see below for average order timelines. For all options, the proofing process can vary from couple to couple as it will depend on how quickly the changes are sent to us and on how many changes are required.

Venue order timeline;

Venue range with available illustration, on average 5 weeks.  

  • 5 working days for your first PDF proof.  This is after you have placed your order and we have received your wording. 
  • 2 working days for updates to your proof once your designer receives your updates. 2 rounds of proofing are included and on average we find couples need 2 weeks for proofing. 
  • 10 working days for standard printing or 15 working days for specialised printing (Custom foil or pocketfolds). Once your final approval has been given and your final payment has been received your order is sent to print. 

Venue range with a new illustration, on average 8 weeks

  • 15 working days for your ink illustration to be completed. This is once your illustration is completed and we have received your wording. 
  • 5 working days for your first PDF proof.  This is once your illustration is completed and we have received your wording. 
  • 2 working days for updates to your proof once your designer receives your updates. 2 rounds of proofing are included and on average we find couples need 2 weeks for proofing. 
  • 10 working days for standard printing or 15 working days for specialised printing (Custom foil or pocketfolds). Once your final approval has been given and your final payment has been received your order is sent to print. 

Bespoke order timeline;

Bespoke invitations, on average 12 weeks

We only take on a select number of bespoke orders per year, we work closely with each couple to make your vision a reality. The timelines below are an estimation.

  • 20 working days for your artwork to be completed. This is after you place your order.
  • 5 working days for your first PDF proof.  This is once your illustration is completed and we have received your wording. 
  • 3 working days for updates to your proof once your designer receives your updates. 2 rounds of proofing are included and on average we find couples need 3 weeks for proofing. 
  • 10 working days for standard printing or 15 working days for specialised printing (Custom foil or pocketfolds). Once your final approval has been given and your final payment has been received your order is sent to print. 

Letterpress order timeline;

Foil Letterpress invitations, average 6 weeks

  • 5 working days for your first PDF proof.  This is once your illustration is completed and we have received your wording. 
  • 3 working days for updates to your proof once your designer receives your updates. 2 rounds of proofing are included and on average we find couples need 2 weeks for proofing. 
  • 15 working days for specialised printing. Once your final approval has been given and your final payment has been received your order is sent to print
  • If you would like letterpress ink or embossing on your invitations the printing time is about 4 weeks plus.

Expedited timeline;

For our venue range with available illustration, on average 2 weeks. An additional fee of €100 applies. 

  • 2 working days for your first PDF proof.  
  • 1 working day for updates to your proof once your designer receives your updates. 2 rounds of proofing are included, on average we find couples will complete proofing within 1 week. 
  • 5 working days for standard printing.  Once your final approval has been given and your final payment has been received your order is sent to print. 

*Please note that specialised printing (like foil and letterpress) and 2 ply paper is excluded from urgent printing due to the printing process involved.

*New Venue illustrations can be accommodated subject to availability and will require an additional 5 working days.

Expedited letterpress and bespoke orders are priced on quotation and subject to availability.

Please contact hello@appleberryatelier.com to enquire about expedited turnaround.

 

Proofing and design

When can I see a proof of my venue range invitation?

After your order has been placed and your wording has been received your first PDF proof will be received within 5 working days for standard venue orders or 2 working days for expedited orders.

 

 

How many proofs are included with my order?

After your initial PDF proof, 2 additional rounds of proof are included. If required additional rounds of proofing are available and each additional round is €20.

How can I help speed up my proofing process?

The best way to help speed up your proofing process is to review your first PDF proof very carefully to capture all of your changes in 1 go. Print* it off, and read your text and check your spelling. It’s a great idea to have someone else look over your proof also.

Your 2nd PDF proof may then only have very minor adjustments and your final proof will be ready for approval to print.

*Suggestion to print is to check text and spelling only. Colours will not be reflective of your actual invitation.

How accurate is my PDF proof?

We have designed our PDF proofs to be as accurate as possible. The first page of your PDF proof outlines your order spec. This will show all the pieces you have ordered, sizing, paper choice, amount and any additional printing requirements.

Your proof will then go on to show you each piece which has been ordered illustrating the requested print spec. Each piece will be printed as shown on your proof.

Please note that colours will look different on screen than on paper, as it will vary depending on your monitor settings. Colours are especially different when viewed on smartphones/tablet screens.

If you are concerned about how colours will print, we suggest ordering a hard copy sample of your invitation design.

What should I check on my proof?

You should check that your print spec includes everything you would like to order and that the paper colour and amounts are correct.

For your design, you should check that all spelling is correct, that you are happy with the layout, all the items are included, all dates and information is correct and the colours you have chosen are correct.

I’ve noticed an error on my proof spec, what should I do?

We only print the amounts, pieces and embellishments listed on your proof spec and invoice. Your print spec on your proof should match your invoice 100% and your proof will illustrate all of your ordered pieces.

If you notice any discrepancies or if something you expect to be included is not listed or shown please e-mail your client coordinator immediately, due to human error please do not assume anything and ask if you are unsure. Appleberry does not spell check any text sent in to us.

Appleberry Atelier will not accept any responsibility for errors captured after your order has been received which are due to poor proofing.

Can I change my design after I've received a first proof?

Yes, if you decided to change the design after your proofing has started that is no problem, however, a design fee of €35 would apply. Please contact your client coordinator if you would like to change your design after your proofing has started.

Can I include a line to write on my guest's names?

Yes, any of our designs can be worded to include a line for you to write on your guests names or we can print the names on for you.

Can I change the text colours and fonts of your venue range designs?

Yes, complimentary changes to ink colours and font are included with all orders. Please see our design guide for options. If you change your mind, 2 rounds of changes are included in your order.

Can I change the wording on your sample designs?

Yes, your invitation can be worded in any way you like.

Can I use the artwork which was used on my invitation for my wedding website etc?

Appleberry Atelier does not release artwork for reproduction outside Appleberry Atelier. All artwork including custom and template designs are copyright of Appleberry Atelier and cannot be reused without permission.

Printing

How long does printing take?

Printing takes 10 working days for standard orders and 15 working days for specialized printing. Working days are classed as Monday – Friday. Please note that Irish bank holidays are not counted as working days.

Why does printing take 10 working days for standard orders and 15 working days for specialised printing?

We are a design house, not a printer. All of our orders are placed into a queue with our printer, who also has other clients.

What is specialised printing?

Specialised printing includes letterpress printing, custom foil printing, custom pocketfold. These printing methods require extra time due to the printing processes involved. Letterpress printing and custom foil printing require new plates to press the ink/foil into the paper. The ink/foil is then added 1 invitation at a time through letterpress printing.

Custom pocketfolds require die cutting to create the shape and then require hand glueing.

These processes take time and can’t be rushed.

What printing methods are available?

We offer digital printing, foil printing, and letterpress printing.

Can I get a hard copy sample of my invitation design before printing?

Yes, with the exception of letterpress and foil printed designs. This is recommended if you are unsure about how our colours will print.

Some couples like to request a hard copy sample of their main invitation or invitation suite once they have completed the design process and before the entire print run takes place. This service is available for any of our digitally printed designs and will show your invitation will print. A hard copy sample of your invitation is €20 which includes regular postage.

Hard copy samples take 5 days to be printed and are then posted to you for review. Please note that including a hard copy sample will increase your overall production time.

Due to the processing involved for letterpress and foil printing hard copy samples are not available.

Paper and envelopes

What are your paper options?

White Textured 1 Ply (300gsm) or 2 Ply (600gsm) With its traditional laid texture originally created to guide handwriting, remains a timeless favorite for our invitations. It also works well with painted images.

Signature White 1 Ply (300gsm) or 2 Ply (600gsm) 

This paper is a soft white shade, smooth but with a slight tactile surface.

Signature White 1 Ply (300gsm) or 2 Ply (600gsm) 

Smooth and lustrous, this is a soft ivory shade, with a slight tactile surface.

Letterpress Cotton White 1 Ply (350gsm) or 2 Ply (700gsm)

Addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Letterpress Cotton Ivory 1 Ply (350gsm) or 2 Ply (700gsm)

Addictive to touch, made from 100% reclaimed cotton, subtly textured to showcase the best letterpress or foil stamping. The card is white in ivory. Only available for letterpress orders.

Letterpress Smooth Cotton White 1 Ply (310gsm) or 2 Ply (620gsm)

Addictively smooth to touch, made from 100% reclaimed cotton, subtly textured to combine digital print with letterpress or foil stamping. The card is white in colour. Only available for letterpress orders.

Letterpress Smooth Cotton Ivory 1 Ply (310gsm) or 2 Ply (620gsm) 

addictively smooth to touch, made from 100% reclaimed cotton, subtly textured to combine digital print with letterpress or foil stamping. The card is ivory in colour. Only available for letterpress orders.

Do I get spare envelopes with my order?

Yes, we include up to 10% spare envelopes to a maximum of 10 with each order.

If you have ordered printed envelopes, you will receive 10% spare envelopes of the plain envelopes of your order.

Do you offer coloured envelopes?

Our envelopes are available in white and ivory and are matched to the paper colour you choose.

Shipping

How is my order shipped and how long does shipping take?

We use courier delivery, and all packages must be signed for.

  • Ireland – €15 (1-2 working day)
  • UK – €25 –  (2-3 working days)
  • USA – €50 – (2-3 working days)
  • Rest of Europe – Price on quotation
  • Rest of World – Price on quotation

I live outside the EU, do I have to pay customs?

If you are ordering from outside the EU customs may be due on delivery. The amount will vary depending on your country.

Appleberry Atelier is not responsible for any customs or import taxes which may apply upon delivery, nor for any delays incurred due to customs.

Payment

What Payment types do you accept

We accept all major credit and debit cards and Appleberry Atelier gift certificates via the website. Bank transfer can also be arranged.

Once payment is taken a receipt of your purchase will be sent to you by email.

Assembly

What will I need to do once my order arrives with me?

When your order arrives with you, you will find all of your pieces in individual packs. Please double check all approved pieces are included, in the unlikely event that something is missing please contact hello@appleberryatelier.com immediately and no later than 5 working days of delivery so we can investigate.

You will then need to assemble your invitation suite, add your guest’s names to the invitation and write your envelopes. Your invitations will need to be added to your envelopes and sealed.

You will also need to add stamps to your main envelopes and post them. We recommend posting your invitations in the post office and request hand cancelling due to the delicate nature of invitations.

 

Do I need to assembled my envelope liners or pocketfolds?

When you choose envelope liners your envelopes will arrive with your liner glued into place. No Assembly is required.

When you choose pocket folds, your invitation will be glued into place. You will still need to fill the pocket with any relevant pieces (IE your details card, rsvp card etc)

I’ve ordered printed guests names and printed addresses, will these come matched?

No, we do not match up guest addresses envelopes and invitations as standard. Due to the processes involved for printing personalised invitations and envelopes, they will not be received in the same order as the excel template.

We do offer a matching service for an additional cost, please ask your client coordinator for details.

Do you offer a full assembly?

Yes, we do offer a full assembly service which means that when you receive your invitations all you need to do is add a stamp and bring them to the post office. The pricing for this service is on quotation and starts at €300, the pricing will vary depending on the order requirements. Please ask your client coordinator for details.

Can Appleberry Atelier post my invitations?

Yes, we offer a full white glove service with includes stuffing and posting your envelopes. The pricing for this service is on quotation and starts at €400, the pricing will vary depending on the order requirements. Please ask your client coordinator for details.

Postage stamps are at an additional cost.

If I opt for full assembly how long will this take?

We need 3 working days for full invitation assembly once your order has been returned from the printer.

Errors

I’ve received my order and noticed there is an error, what can I do?

We strongly recommend that you proof your order very thoroughly to prevent any printing errors. This means confirming your print spec and reviewing all of your text for errors.

Once an order has been approved for print Appleberry Atelier do not take responsibility for any errors which have been given approval. Reprints are available if required but are unnecessary if proofing is carried out correctly.

I’ve noticed an error on my invoice, what should I do?

We only print the amounts, pieces, and embellishments listed on your invoice. Your print spec on your proof should match your invoice 100% and your proof will illustrate all of your ordered pieces.

If you notice any discrepancies or if something you expect to be included is not listed or shown please e-mail your client coordinator immediately, please do not assume and ask if you are unsure.

Copyright

Can I use the artwork which was used on my invitation for my wedding website etc?

Appleberry Atelier does not release artwork for reproduction outside Appleberry Atelier. All artwork including custom and template designs are copyright of Appleberry Atelier and cannot be reused without permission.

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